Our Approach

SMSAM SYSTEMS LTD use best business practice and governance in our approach to all projects. This is based on many years of experience in the delivery of high level IT solutions.

Key phases in all projects includes the following:

Discovery – Key to any successful deployment is a thorough understating of both the business requirements and technical objectives. As an initial step in the deployment process of any solution, our consultants will work in conjunction your staff to gain a thorough understanding of your environment and agree on project objectives.

Project Planning and Design – Based on needs analysis and technology audit, we will define, agree and implement the solution architecture that fully accomplishes all project goals. For some of our enterprise solutions, a fully equipped virtualisation lab is available at the stage for proof of concept testing and demonstration purposes.

Integration and Implementation – Our experienced solutions architects and system integration team will work closely with your staff to provide the assistance you need to implement tailored solutions for your IT requirements. All installations are fully documented as per project implementation plans.

Support – Even with the most reliable system, unforeseen issues require on-call support. Routine maintenance is always necessary to keep your hardware, software and network components at their best. Our on-call engineers will be available to maintain and support the solution so you can focus on your core business. We provide a full remote problem diagnosis and resolution service. An element of the support contract can include scheduled reviews of the environment in order for us to ensure the smooth running of the systems and to recommend enhancements.